Certified Nursing Assistant (CNA) Prometric Practice Exam

When communicating with a resident who has impaired hearing, what is the first step to take?

1. Speak louder than usual

2. Get their attention first

3. Use written communication

4. Gesture to them

The correct answer is: Get their attention first

When communicating with a resident who has impaired hearing, the most effective first step is to get their attention first. This approach is crucial because, without the individual's awareness that you are attempting to communicate, any subsequent efforts—whether it be speaking loudly, using written communication, or gesturing—will not be effective. By ensuring you have their attention, you can make eye contact or use a gentle touch on their arm to indicate that you are speaking to them. This not only prepares them to listen but also creates a more engaging and respectful interaction. Once their attention is secured, you can then proceed to communicate in a way that they can understand, whether through speaking clearly, using gestures, or any other method appropriate to their needs.