Certified Nursing Assistant (CNA) Prometric Practice Exam

When a resident expresses discomfort with a visitor, what should the nurse aide do?

1. Ignore the statement

2. Report the resident's concern to the charge nurse

3. Discuss the issue with the visitor

4. Make a note for future reference

The correct answer is: Report the resident's concern to the charge nurse

When a resident expresses discomfort with a visitor, the appropriate response is to report the resident's concern to the charge nurse. This action is crucial because it ensures that the resident's feelings are taken seriously and addressed by someone in a position of authority who can assess the situation and take appropriate measures to ensure the resident’s comfort and safety. Communication with the charge nurse allows for a proper evaluation of the circumstances surrounding the resident's discomfort. The charge nurse has the responsibility to safeguard the well-being of the residents and can intervene effectively, whether that means having a conversation with the visitor, reevaluating visiting policies, or ensuring that the resident is supported appropriately. In this context, addressing the discomfort directly without involving the charge nurse could lead to further complications or misunderstandings. By reporting the concern, the aide is not only being responsive to the resident’s needs but also adhering to protocols that ensure a safe environment within the facility.